Booking and Cancellation Policies for your Snowdonia underground Storytelling Adventure
Before booking your Snowdonia underground storytelling adventure please read our booking and cancellation policies carefully. You will be asked if you have read these when making an online booking.
Booking Policy
KING ARTHUR'S LABYRINTH
1. Please arrive with plenty of time to allow for preparations to be made for your underground sailing.
2. If you're running LATE PLEASE PHONE US at least 45 minutes before your sailing time and we will do our best to RESELL YOUR TICKETS AND THEN MOVE YOUR SEATS TO A LATER BOAT. On busy days this may be at a considerably later time or not possible at all. In the event that we are not able to resell your tickets, we regret that a refund will not be given as your previously booked seats will have sailed into the Labyrinth empty. Furthermore, in these circumstances, if you wish to sail on a later boat, then new tickets must be purchased for the new sailing time.
3. Every effort will be made for boats to sail on time. However, the boat may sometimes be delayed for reasons beyond our control.
4. During periods of persistent heavy rain the pathways in the underground caverns occasionally flood which makes it difficult to walk through the Labyrinth. In such weather conditions, we advise that you contact us, in advance of travelling, to ensure that underground trips into the Labyrinth are running. When we have had to close the Labyrinth due to pathway flooding we will either rebook your boat seats or provide you with a full refund for your tickets.
5. In the unlikely event that we are unable to operate the underground trips you will be contacted via email or phone, if at all possible, at the earliest opportunity and your visit will be rearranged or a full refund will be made.
Walking - You explore the Labyrinth on foot; a walk of about half a mile, stopping from time to time. Walking Speed is set at a steady pace and cannot be slowed which may not suitable for those who would have walking difficulties. Please keep up with the person ahead of you and stay with the group at all times. The paths underground have no steep slopes and are surfaced with gravel. The surface can be a little uneven and damp in places and the tour does include steps. If you find that you have to travel more slowly, please let your Boatman know and then walk at the back of the group. You can then travel at your own pace and the Boatman will ensure that you do not get lost. However, you may miss the start of some of the presentations. The tunnel roofs are uneven and are low in places but are generally around 6 ft high.
Young Children: The Labyrinth adventure may not be suitable for very young children, please read the info for bringing young children which can be found on the website.
The temperature underground (8 C, 46 F) whatever the weather above ground. For your own comfort, please wear warm clothing and suitable shoes.
Lighting: The tunnels are lit throughout but at a subdued level. Flash photography or the use of personal lights of any sort can spoil the visit for others in your group and are therefore not allowed underground.
Helmets: Safety legislation insists that you wear the helmet provided at all times.
Filming: The use of recording equipment, of any kind, is strictly forbidden and includes using mobile phones, cameras or video cameras to film. Furthermore the damp conditions and possible drips of water seeping through the rocks are not a recommended environment for expensive personal equipment and they are prohibited underground. Our insurance does not cover damage to visitors' personal equipment.
Dogs: - Only guide dogs are allowed underground. Guide dog users should consult reception staff about the conditions their dog will encounter underground.
THE OUTDOOR MAZE
1. Please arrive at the start of the booked time slot.
2. If you're running LATE PLEASE PHONE US at least 45 minutes before your timeslot and we will do our best to RESELL YOUR TICKETS AND THEN MOVE YOUR BOOKING to a later timeslot. On busy days this may be at a considerably later time or not possible at all. In the event that we are not able to resell your tickets, we regret that a refund will not be given.
3. This is an outdoor attraction, please wear appropriate clothing.
4. The Maze is a dog friendly attraction, please clean up after you dog.
Smoking is not allowed in the Labyrinth or the Maze.
There are no toilets underground or in the maze but they are available in the adjoining Craft Centre.
Misbehaviour of any sort will result in the offender being removed from Company property forthwith without any admission charges being refunded. No person who is considered by employees of the Company to be under the influence of alcohol or drugs will be allowed on the tours or other attractions and no refund will be given. The Company reserves the right to claim compensation for any damage to Company property, however caused.
Cancellation Policy
For Ticket Cancellations we ask please that you phone us immediately on 01654 761584 or email bookings@kingarthurslabyrinth (if reception is closed). We do not issue any refunds for tickets that are cancelled without a minimum of 6 hours’ notice, a ticket transfer will be offered to you.
Tickets cancelled with at least 6 hours’ notice can be transferred to a later date within the current season or will be fully refunded (your booking fee is non-refundable).
If you are running LATE PLEASE PHONE US at least 45 minutes before your sailing time and we will do our best to RESELL YOUR TICKETS AND THEN MOVE YOUR BOOKING TO A LATER TIMESLOT. On busy days this may be at a considerably later time or not possible at all. In the event that we are not able to resell your tickets, we regret that a refund will not be given.
We regret that we are unable to refund tickets or transfer tickets that are cancelled after the visit has started.